Support
We're happy to help.
Questions, bugs or feedback? Email us and we'll get back to you.
FAQ
Do I need an account?
No. JustWalk has no accounts or logins. Open the app, tap Get started, allow Apple Health access, enter your height and confirm a daily goal.
My steps aren't showing up.
JustWalk reads steps and walking + running distance from Apple Health. Check that access is allowed in the Health app under Sharing → Apps → JustWalk (or Settings → Privacy & Security → Health). You can also add steps by hand with the + button on Home.
How much does it cost?
JustWalk Monthly is $1.99/month and JustWalk Yearly is $9.99/year, each with a 7-day free trial. Subscriptions renew automatically until cancelled.
How do I cancel or manage my subscription?
On your iPhone, go to Settings → your name → Subscriptions, or tap Manage subscription in JustWalk's Settings. Cancel at least 24 hours before renewal to avoid being charged.
I got a new phone. How do I restore my purchase?
Open Settings in JustWalk and tap Restore purchases while signed in with the same Apple ID.
How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Is my data private?
Yes. No accounts, no ads and no tracking, and your step data stays on your phone. See our Privacy Policy.